Service Request & Printed Customer Declaration
Complete the form, select the service required and generate your agreement. The document must be printed, signed by hand in pen and included in the parcel together with a copy of ID and proof of ownership. Digital signatures are not accepted.
- You must print the generated agreement.
- You must sign the printed document by hand using a pen.
- Digital or typed signatures are not accepted.
- You must place the signed agreement inside the parcel.
- You must include a copy of ID and proof of ownership such as V5C, invoice or equivalent evidence.
- Failure to include the required printed paperwork may result in refusal of service, delay, return of the item or request for additional verification.
Select a service to view the service-specific legal wording that will also appear in the printed agreement.
UK GDPR and retention: personal data supplied through this form is processed for identity verification, ownership verification, service administration, fraud prevention, legal compliance and dispute resolution. Relevant records may be retained for up to 6 years where reasonably necessary for contractual, legal or evidential purposes.
No online document upload: this form does not request online upload of ID or ownership documents. Copies must instead be included physically in the parcel.
Customer declaration: by proceeding, the customer confirms that they are the legal owner of the vehicle, machine, module or key concerned, or that they have clear authority from the owner to request the service.
Accuracy of information: the customer confirms that all details, instructions and descriptions supplied are complete and accurate to the best of their knowledge.
Technical risk acknowledgement: the customer understands that electronic components may contain hidden faults, previous repairs, corruption, prior damage or compatibility issues that may affect outcome.
Liability position: nothing in this form excludes liability where liability cannot lawfully be excluded under applicable law. To the extent permitted by law, liability for direct proven loss arising from the service is limited to the amount paid for that service.
Service Request Form – Important Information
Please complete the service request form carefully before sending your item. After completing the form, you must print the agreement, sign it by hand using a pen, and include it inside the parcel together with a copy of ID and proof of ownership.
Before Sending Your Item
- Complete all required fields correctly
- Select the correct service and subcategory
- Print the generated agreement
- Sign the document by hand (not digital)
- Include ID and proof of ownership in the parcel
Legal & Data Protection
Your data may be processed for service, verification, and legal purposes. Data is handled in line with UK GDPR requirements.
Official Guidance
Important Requirement
The agreement must be printed and signed by hand. Without this document included in the parcel, the service may be delayed or refused.